Identity Theft 911 Customer Privacy Policy

Welcome to Identity Theft 911. Keeping your non-public personal information secure and confidential is our top priority. Please take a moment to read the Identity Theft 911 Customer Privacy Policy carefully to learn how we handle your personal information.

This policy may change from time to time. Please check this policy each time you use our web site in order to have the most current information on this topic.

In all circumstances, we take reasonable steps to:

• Give you, a customer of Identity Theft 911 or as a user of our web site, clear notice when we are requesting information from you, the types of information we request from you, the general purposes for which that information will be used or disclosed, the categories of users to whom we provide the information;
• Offer you the ability to opt out of such uses;
• Maintain accurate records and provide you access to your personally identifiable information; and
• Use safe and secure systems, physical and electronic, to safeguard your non-public personal information.

Why we collect non-public personal information

As a customer of Identity Theft 911 or as a user of our web site, we want you to know that we will only collect your non-public personal information for the following reasons:

• To enroll you as a customer or complete a transaction
• To resolve a case of identity theft
• To send email newsletters and other information to individuals enrolled in our consumer education services or other programs

In each of these circumstances, we will only collect and use the minimum information needed to accomplish the stated purpose, and only with your full knowledge and consent. In many of these circumstances, our principal role is actually to facilitate a relationship in which you provide your information directly to a third party — for instance, to place a fraud alert with a credit reporting agency or to file a police report. In such cases, Identity Theft 911 may not need to collect your information at all.

How we collect non-public personal information

When you visit the Identity Theft 911 web site, you are able to do so anonymously. Generally, we don't collect non-public personal information when you browse — not even your email address. Identity Theft 911 does collect general Internet data, such as how often each of our web pages was visited and how much time was spent on each page. None of this information identifies you personally. We use it only to analyze traffic patterns on our web site in order to make our site more useful to our visitors.

The Identity Theft 911 web site contains links to other sites. Identity Theft 911 does not share your non-public personal information with those web sites and is not responsible for their privacy practices, which may differ from ours in significant ways. We encourage you to learn about the privacy policies of those web sites and the companies that operate them.

The Identity Theft 911 web site contains links to other sites. Identity Theft 911 Unlike most web sites, we do not use cookie technology on the Identity Theft 911 web site. However, web sites to which we link may use cookie technology to gather and store data about their visitors. Cookies contain a small amount of information, possibly including non-public personal information, that allows a web server to recognize you whenever you visit. Again, we encourage you to familiarize yourself with the privacy and information collection practices of any web site you visit.

We also receive information from you online when you send us email, applications and other forms, or when you register at our web sites. We may also collect information about your transactions with us or with our direct partners, such as what products and services you ordered. In each of these circumstances, as mentioned above, we will only collect and use the minimum information needed to accomplish the stated purpose, and only with your full knowledge and consent. We will never share this information with any third party.

If circumstances arise in which we need to use your non-public personal information differently from what is stated at the time of collection, we will try to contact you using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

The Identity Theft 911 web site is not intended for the use of children, defined as individuals under the age of 18. We do not knowingly solicit personal information from children or send them requests for non-public personal information.

When and to whom we disclose non-public personal information

We will never disclose your non-public personal information to any third party or affiliate under normal circumstances.

As mentioned above, there are circumstances in which you yourself may provide non-public personal information to third parties involved in the crisis resolution process. Such information will be provided directly by you to the parties in question. Such third parties might include:

• a credit reporting agency representative, in the course of placing a fraud alert;
• a police officer, in the course of filing a police report;
• an insurance claims officer, in the course of filing an insurance claim; or
• a representative of a financial institution or credit card company.

At times we may be required by law or legal process to disclose your personal information. We will comply with any such law or legal process.

How we protect your non-public personal information

Identity Theft 911 uses highly secure physical, electronic, and managerial procedures to safeguard the confidentiality and security of the data you provide to us.

• None of your non-public personal information will ever be disclosed by us to any third party or affiliate.
• Only authorized employees of Identity Theft 911 will have access to the data that you provide to us, and that access is granted only on a "need to know" basis.
• In cases of identity theft crisis resolution, only the advocate working on the case and key administrative supervisors have access to your non-public personal information.
• All stored personal data is electronically encrypted.
• We will never transmit any personal data that you provide to us over the public Internet.
• Any data that we transmit over a private network will be sent via secure, encrypted channels.

Likewise, we urge you to take every precaution to protect your personal data, both on and off the Internet.

Access to your non-public personal information

You always have access to the information we have about you. If you would like to review non-public personal information that Identity Theft 911 may have about you, contact your advocate or call 1-877-432-7463.

Our companywide commitment to privacy

To make sure your non-public personal information remains confidential, we communicate these privacy guidelines to every Identity Theft 911 employee.

The Identity Theft 911 Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.